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Fanshawe College

Public website redesign

Fanshawe is one of Ontario’s largest Colleges, educating 20,000 full-time and 22,000 part-time students annually in more than 200 diploma, degree, certificate and apprenticeship programs.

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Fanshawe College

Process

We kicked the Fanshawe project off with a mission statement that guided us through research, strategy, design, and validation phases.


Our role

1. Research
  • Group sessions with multiple stakeholders
  • Benchmark usability testing
  • Analytics review
2. Strategy and planning
  • UX Recommendations based on research
  • Technical recommendations and user stories
  • Sprint planning
3. Design
  • Information architecture design
  • Collaborative sketching and low fidelity wireframes
  • Wireframes and interface comps as required for each sprint
4. Validation
  • Tree testing
  • Prototype development
  • Prototype usability testing
5. Developement
  • Hand-off of prototypes to Digital Echidna for development

Project management

This project was managed by Res.im and Digital Echidna using a modified agile approach. Weekly meetings and an accompanying status report kept the project on track and the lines of communication open.


Project timeline

8 months


Team

The project team consisted of project management, ux research and strategy, design, and front-end development resources from Res.im and project management, front-end development, back-send development, and quality assurance resources from Digital Echidna.


Focus on programs

Research data from interviews with prospective students and existing site analytics pointed to the importance of the product sold by Fanshawe. It may seem obvious that program information should be prominent but task-based information like this is often buried under institutional content and given low priority, particularly on the home page. Our home page interface foregoes rotating banner content in favour of a large, interactive program selection feature that groups programs by interest as opposed to school or credential.

Learning from e-commerce

Early in this project we drew a parallel between program detail pages and product pages on ecommerce websites. We paid attention to making the cost of the program visible while including social proof, access to related programs, and clear conversion buttons.

Features

Partnerships work well when there’s a shared understanding of objectives and a commitment by all team members to produce great work. This large project required communication, dedication, and organization between Res.im, Digital Echidna, and the Fanshawe team. Our approach allowed us to launch on time with few of the challenges that sometimes surface on projects like this.

Ready to work together?

Reach out with questions or to get started on your next UX research or product design project. You’ll hear back from us within a day.


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