Services
All ServicesHide Menu

User Research and UX Strategy

We help you understand your customers and create a plan for providing them with a valuable, satisfying, and memorable user experience.



User Research and UX Strategy
Usability interviews are part of our UX research toolkit.

User Research

User research is our secret weapon. It informs design and strategy and ensures the decisions we make together start with what's best for your customer.

We use a number of research methods, including:

  • group sessions and individual interviews;
  • usability testing (moderated, unmoderated, remote, and/or on-site);
  • surveys;
  • task analysis, and;
  • analytics reviews;

Our findings are often presented through:

Task-based personas

Task-based personas

Use cases

Use cases

Experience or journey maps

Experience or journey maps

Data visualized through charts and graphs

Data visualized through charts and graphs

UX Strategy

UX strategy is the game plan that informs future design decisions. The plan we create is a combination of what we know about your customers, what we know about your business objectives, and is always based on the user research described above.

What to expect with UX strategy:

  • Clear and practical recommendations supported by research and best practice.
  • Road-map for executing the plan.
  • Suggestions for measuring success.
‘In the end we were presented with ideas and paths forward that were realistic and that our entire team is excited to implement.’
- MATT Q, IVEY PUBLISHING
Ready to work with us?

Contact us with questions or to get started on your research and strategy project. You’ll hear back from Jonathan within a day.

Jonathan Kochis
Jonathan Kochis

jonathan@res.im
(519) 936-6674

Success Your message was sent! You'll hear from Jonathan shortly.

Sorry, there was a mistake with the form. Double check it and retry!