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Privacy policy

Res.im is committed to protecting the reasonable privacy expectations of those with whom we do business and all website visitors. We believe individuals have the right to decide when their personal data is collected, used or disclosed. We also believe that responsible stewardship of personal data is a critical component in maintaining trust and ensuring that individuals feel confident that Res.im respects their right to privacy.

By using our website you consent with our use of cookies and the collection and use of your personal information as outlined in this document.

Information Collected from Our Website

While using our site, we may ask you to provide personal data so that we are able to contact you or send you email newsletters when you submit a contact form or sign up for a newsletter. Personal data may also be collected automatically when you visit and interact with our site. Personal information collected may include, but is not limited to:

Why We Collect This Information

When you submit a contact form or sign up for a newsletter we collect your information so that we are able to contact you or send the newsletter you requested. We automatically collect information regarding the use of our website through third party tools such as Google Analytics and Facebook Pixel, so that we are better able to understand our users, improve our site experience and for marketing purposes. By using our website you agree with the collection and use of your personal information for advertising purposes.

What Information Do We Share?

We do not share your personal information with others except as indicated within this policy. If we do intend to use your personal information for any reason that is not outlined in this policy, we will contact you and ask your permission and/or provide an opportunity to opt out.

To opt out

If you wish to opt of your information being collected by our website you can do so using the instructions below or contact us directly at solutions@res.im.


Cookies are text files stored on your computer, and accessible to the websites which create them. Our website may use cookies for statistical analysis, marketing and/or to improve user experience.

Most web browsers automatically accept cookies, however you may delete, or disable cookies by following these instructions.

Further information about cookies can be found on the Interactive Advertising Bureau’s website.

Third Party Integrations

Google Analytics and Google Tag Manager

Our website uses Google Analytics, a web analytics service provided by Google, Inc. The information generated by the cookie about your use of our website will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Further information about Google’s privacy policy may be obtained from https://policies.google.com/privacy. More information regarding Google Analytics and Google Tag Manager policies can be found here: https://www.google.com/analytics/terms/us.html.

You can easily opt-out of having your site activity available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript running on our website from sharing information with Google Analytics about visit activity.

Facebook Pixel

We use a pixel tag, which is a small graphic file that allows us and third parties to monitor the use of the site and provide us with information based on your interaction with the site. These tags may collect the IP address from the device which you loaded the page, and the browser type. Pixel tags are also used by our third parties to collect information when you visit our site, and the links and other actions you take on our site, and we may use this information in combination with cookies to display targeted advertisements.

How to stop targeted ads from facebook pixel code

Turn off cookies

Depending on which browser you are using, there are specific options to turn off your cookies setting. For example, in Chrome click “settings,” “show advanced settings” and then click on “content settings.” Once there, you can disable cookies.

Use a browser plug-in

You can use a browser plug-in to limit data tracking. For example, Mozilla launched a Firefox browser plug-in, called a Facebook Container, that helps control how much data the social media company can access.

The extension helps isolate your Facebook identity from the rest of the web, meaning the company will not be able to use web activity to send you targeted ads. But the extension does not prevent Facebook advertisers from looking into your activity on the platform.

Turn off targeted Facebook ads through Facebook

To opt out of Facebook showing you targeted ads from other sites, or from seeing Facebook’s ads on other sites, open your Facebook page and click “settings,” and then “ads.” Then click on the “ads based on my use of websites and apps” setting and press the “choose setting” button and select “off.” Once you turn this feature off, Facebook says you will still see the same number of ads, but they may be less relevant to you. It also won’t stop Facebook (and other companies) from tracking you. It simply means that information won’t be used to show ads targeted to you.

Opt out of ads

Canadian users can also opt out of targeted advertising through the Digital Advertising Alliance of Canada’s website.

The website allows you to:

Go incognito

Major browsers, such as Chrome, Firefox and Safari, have a private browsing setting, also known as incognito. Using this feature means your browser will ignore cookies, including ad-tracking cookies and will not record your history.


We use Hotjar in order to better understand our users’ browsing behaviour and to optimize the experience we provide. Hotjar is a technology service that helps us better understand things like how much time they spend on which pages, which links they choose to click, etc. and enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and preferred language. Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor Res.im will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.


We use MailChimp to store your information if you sign up for our UX email newsletter. We use this information so that we can send newsletters to your email address through MailChimp.

Refer to MailChimp’s Privacy Policy and Terms if you have any questions regarding what information is collection, how it is collected, how it is used and how it is stored. If you wish to opt out of any newsletter you can do so using the link at the bottom of the newsletter emails. If you wish to opt out of our UX newsletter you can do so by unsubscribing here.


Our site search is powered using Algolia. Search data is stored securely in Algoria servers. We use this data to learn what our users are searching for so that we can improve our site content, user experience, and business model.

Algolia will process personal information in accordance with its privacy policy when processing personal information (the “Privacy Policy”). Algolia processes data only as provided in subscription agreements with subscribers, such as the Terms of Service. Additional information about Algolia’s privacy and security practices with respect to Services is available in the security and compliance documentation. For further information about Algolia in relation to the GDPR see this article.

Contact Information

You can contact us anytime to:

450-200 Queens Ave
London ON N6A 1J3
(519) 936-6674

Res.im Privacy Policy. Last Updated: July 4th 2018.

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