A natural commitment

We're supporting the conservation of our natural world through financial donations, volunteering, and creating awareness.

How and why to test your usability interviews

You may be tempted to jump right to the fun bit—the interviews with live participants— but your patience and diligence will be rewarded if you take a little extra time...

Eliminate guessing, not clicks

Even though the 3-click rule is an unsupported, arbitrary guideline, it’s not something to simply brush off as inaccurate.

The simplest way to improve user surveys

We get asked for user survey advice a lot. We find ourselves offering the same, simple piece of advice.

Designing an inclusive user experience

Designers are responsible for creating experiences that are not only beautiful and intuitive, but are also inclusive and accessible for all.

How we do design and usability audits

Design and usability audits are among the most important things we do at Res.im. Here's how we approach them.

User research vs. market research

User research and market research do a lot of similar things but come from different backgrounds, suited to different situations.

Tips for facilitating a card sort

Card sorting is a simple, fast, and user-focused design exercise that helps organize and structure data. With proper facilitation, card sorting reduces the guesswork typically involved in activities like information architecture design.

UX survey design: why and when to run a user survey

Surveys can be fairly easy to do, but also easy to do poorly if you’re not careful. But no user research method is always right (nor always wrong).

Why are some doors so difficult?

There’s a place near our office with notoriously terrible doors. I watched people use them and tied the results to basic usability and design principles.

Embracing agility in user research

The most adaptable research is a process of continuous discovery — not by planning poorly but as a natural response to evolving questions and needs.

How to get the most out of usability testing

Usability testing is a pivotal part of UX design. To make sure you get value from usability tests there are certain things you need to do, regardless of the type of test.

Tips to encourage new ideas in collaborative sketching

In collaborative sketching, some participants might need a push in the right direction. Learn how to encourage new ideas with your team.

Jobs to Be Done in the Student Journey

Understanding people’s underlying needs is always essential. This is especially true as the scope of digital experience goes beyond selling to become a more integral part of the products and services being offered.

Three Ways to Make the Most of Collaborative Sketching

Collaborative sketching can bring out a lot of great ideas. Need to know how to make the most of it? Read Jonathan Kochis' suggestions for facilitating an effective session.

Five questions to ask before building anything

The greatest risk in any project is building something people won’t use. Skipping research turns your whole project into a research cost.

What does digital mean? A brief history

Virtually every industry is building layers of digital user experience around its products and services. And digital continues to mean different things to different people.

Research makes me a better designer

The days of designers being handed a brief and disappearing to work in isolation are over. Involving designers in research and researchers in design decisions gives everyone the opportunity to expand their skillset and make informed decisions on behalf of the user.

How business rules affect user experience

UX belongs to the user. It’s how they feel. It’s their experience and how what you've designed makes them feel. We can influence UX but we can’t control it.

Usability testing and age diversity

Usability testing can feel intimidating for the facilitator and the users. Hear more about our experience with age diversity and how it can differ.

Adventures in product development

Testing product development, what are your options and where should you start? Find out what insights Res.im might have to offer.

What does a UX researcher at Res.im do?

Are you curious about what a UX Researcher does, and how it can help your business/project? Read about what a day in Brian Frank's shoes looks like.

Considering macro cognitive load in user experience design

Ensuring your users aren't feeling overwhelmed or overloaded is important, especially with mobile applications.

Beyond the "death" of web design

As web design evolves, the need to have a user-focused website grows. Read Res.im's UX researcher's insight about staying relevant.

Experimenting with Jekyll

How does Jekyll stack up? A Res.im developer, Heather, helps to explain some of the advantages and disadvantages of the flat-file site.

International students and self-identification on PSE websites

Res.im hypothesizes, tests, and elaborates on some of our findings about how International Students use PSE websites.

Trying new things: augmented reality edition

Trojan Technologies & Res.im experiment with augmented reality, and learn how it can provide value in the water disinfection space.

Large websites and the importance of a prototype

Focusing our efforts on creating prototypes for everything we do, and evolving those prototypes on a sprint-by-sprint basis, hasn’t been perfect. But by choosing progress over perfection we’re finally seeing results.

DoGo mapping in the UX planning process

Processes are meant to be broken. Wait, that's not right, but processes and planning do need to be fluid and able to adapt. Curious where to start? Learn more about what helps Jonathan Kochis.

The internship: week one and a busy 2015

Learn what it's like to internship at Res.im, a busy UX research, design, and development company.

LRCP Virtual Orientation earns Webby nomination

Earning a Webby Nomination for our work with LCRP (a part of LHSC) is something the Res.im team is very proud of.

Making our own mini goal light

While waiting for some parts to arrive for an internal project at Res.im, I had an opportunity to revisit and experiment with some technology that I had only managed to find time to run demos with.

An experiment with designing in the browser

Designing for websites has its challenges. Read about what Res.im faced when trying out a new approach to design.

Revamping the LHSC Cancer Treatment Virtual Orientation

Virtual orientations can provide a lot of value. Here, LHSC was able to help familiarize patients with services and explain the layout of the building.

A warm welcome to Broward College

An exciting project comes in from Broward College. Learn how a previous project was shared with the right person to get this ball rolling.

External posts

Overcoming feature FOMO

There’s a fear among many product owners (or designers or managers) that leaving out a seemingly critical feature diminishes the value of the product.

  Posted on Medium

Becoming a better facilitator

Facilitation in the broadest sense means helping or enabling people to achieve a positive outcome.

  Posted on Smashing Magazine

The confident user experience

Confidence is something you’re probably attracted to. I’m not talking about confidence in the sense of believing something with absolute…

  Posted on Medium

Some lessons learned doing UX research

When I moved into UX research at ResIM a little over a year ago it was cool to hate focus groups and surveys.

  Posted on Medium

Getting started as a UX designer

One of the questions I'm asked most often is 'How do I get started in UX design?' or 'How do I become a UX designer?'

  Posted on Linkedin

Design like it's your business

Think of the number of times you've interacted with software today. You've checked your email, scrolled through Facebook, Twitter, and Instagram as...

  Posted on Linkedin

Continuous UX delivery

For over 10 years I've made a living by redesigning, overhauling, and launching new digital products and services.

  Posted on Linkedin

Design as the new management

Business gurus love buzzwords. One of the buzzwords that’s got a lot of attention in the past few years is “design,” or more specifically...

  Posted on Medium

Using product to grow a service business

Starting a business is hard. If it were easy we’d all be entrepreneurs. Having successfully bootstrapped two profitable service-based…

  Posted on Medium

Why (oh why) must awesome products die?

Last week Sony announced the last-ever Betamax cassette will roll off the production line in March 2016 (which means someone, somewhere...

  Posted on Medium

How to use data and research to build a better mobile web

The value you bring to any project as a designer or user experience professional isn’t _only_ your ability to execute a series of tasks.

  Posted on Smashing Magazine

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