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Accessibility policy

Providing Accessible Goods and Services

Res.im is committed to excellence in serving all customers.

Assistive Devices

We will ensure that our staff are trained and familiar with the various assistive devices we have on site or that we provide that may be used by people with disabilities while accessing our goods or services.


We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

People with disabilities who are accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for people with disabilities, Res.im will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternate facilities or services, if available.


Our business operates at 200 Queen Street, Unit 450, London, ON. This notice will be made publicly available at our location as well as on our website.

Modifications to this or other policies

Any policy, practice or procedure of Res.im that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.

Our website

We strive to achieve the highest AODA compliance to ensure that all people are able to use our website.

Our work

We work hard to ensure accessibility is considered throughout all work produced at Res.im.

Feedback Process

Customers who wish to provide feedback on the way Res.im provides services to people with disabilities can provide feedback in the following way(s):

Res.im Accessibility Policy. Last Updated: July 4th 2018.

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