About

Our Story

Res.im launched full-time in 2006. By 2008 we were leading large web redesign projects for complex, multi-audience organizations. These engagements sharpened our research skills and contributed to our evolution as a User Research, Design, and consulting team.

ResIm at Work
Wireframe usability testing video from 2008.

In those early days we succeeded by talking to customers while working with them to refine prototypes and interfaces. Today, we’re a specialized group charged with helping our clients learn about and design for their customers. Our website and web/mobile application UX work includes projects for Fortune 500s like 3M, early stage start-ups, and large public institutions.

Design projects can be tough, tangled, and complex. We provide the leadership, guidance, and support necessary to make the absolute best of your current project and the road ahead.

Brian Frank
Research
Brian
Frank
Diana Caballero
Design
Diana
Caballero
Justine Lileikis
Development
Justine
Lileikis
Marilia Brasil
Operations
Marilia
Brasil
Chantel Wong
Project Management
Chantel
Wong
Jonathan Kochis
President
Jonathan
Kochis

Understanding Success

Being a small team allows us to work on fewer projects while digging deeper with our clients and their customers. However small, our size doesn’t prevent us from measuring our success according to a defined set of KPIs.

Happyface

Keeping Clients Happy

We use a number of methods to seek feedback and rely heavily on what’s measured here to determine our success.

‘It truly was a pleasure working with the Res.im team. They took our vision and brought it to life and we couldn’t be happier with the finished product. We recommend them without hesitation.’
- Alexander F, start-up client.


Involving Everyone in UX

Involving Everyone in UX

There’s a big difference between being a UX organization and being an organization with a few designers and researchers. Everyone on our team, including operations and project management, gets user exposure every month. Team members also take part in cross-training and skills-sharing activities with other employees.

Community

Contributing to the UX Community

We believe in the value of user experience and design and take responsibility for giving our community the opportunity to learn and grow as we do.

Our contribution is measured and includes free events like UX Talks, sharing UX tips and advice, and writing frequently about user experience.


Jonathan Kochis at UX Research Toronto - March 2018
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Jonathan Kochis at UX Research Toronto
March 2018
Diana Caballero at UX Talks 002 - November 2016
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Diana Caballero at UX Talks 002
November 2016
Jonathan Kochis at UX Talks 002 - November 2016
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Jonathan Kochis at UX Talks 002
November 2016
Jonathan Kochis at UX Talks 001 - April 2016
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Jonathan Kochis at UX Talks 001
April 2016
Brian Frank at UX Talks 001 - April 2016
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Brian Frank at UX Talks 001
April 2016
  • Overcoming Feature FOMO  

    On March 6, 2018 by Jonathan on Medium

    There’s a fear among many product owners (or designers or managers) that leaving out a seemingly critical feature diminishes the value of the product. This fear is based on the misconception that…

  • Usability Showdown - Canadian Tire vs MEC

    On September 14, 2017 by Brian

    Usability tests and contextual interviews are at the heart of what we do. It’s only by objectively watching people use things that we can really get a full, clear sense of what’s going to work and why.

  • More Writing by Res.im

UX Writing

User Research vs. Market Research

User research and market research do a lot of similar things but come from different backgrounds, suited to different situations.

Tips for Facilitating a Card Sort

Card sorting is a simple, fast, and user-focused design exercise that helps organize and structure data. With proper facilitation, card sorting reduces the guesswork typically involved in activities like information architecture design.

Ready to work with us?

Contact us with questions or to get started on your UX project. You’ll hear back from Jonathan within a day.

Jonathan Kochis
Jonathan Kochis

jonathan@res.im
(519) 936-6674