Res.im launched full-time in 2006. By 2008 we were leading large web redesign projects for complex, multi-audience organizations. These engagements sharpened our research skills and contributed to our evolution as a User Research, Design, and consulting team.
Wireframe usability testing video from 2008.
In those early days we succeeded by talking to customers while working with them to refine prototypes and interfaces. Today, we’re a specialized group charged with helping our clients learn about and design for their customers. Our website and web/mobile application UX work includes projects for Fortune 500s like 3M, early stage start-ups, and large public institutions.
Design projects can be tough, tangled, and complex. We provide the leadership, guidance, and support necessary to make the absolute best of your current project and the road ahead.
Being a small team allows us to work on fewer projects while digging deeper with our clients and their customers. However small, our size doesn’t prevent us from measuring our success according to a defined set of KPIs.
Keeping Clients Happy
We use a number of methods to seek feedback and rely heavily on what’s measured here to determine our success.
‘It truly was a pleasure working with the Res.im team. They took our vision and brought it to life and we couldn’t be happier with the finished product. We recommend them without hesitation.’
- Alexander F, start-up client.
Involving Everyone in UX
There’s a big difference between being a UX organization and being an organization with a few designers and researchers. Everyone on our team, including operations and project management, gets user exposure every month. Team members also take part in cross-training and skills-sharing activities with other employees.
Contributing to the UX Community
We believe in the value of user experience and design and take responsibility for giving our community the opportunity to learn and grow as we do.
Our contribution is measured and includes free events like UX Talks, sharing UX tips and advice, and writing frequently about user experience.
Usability tests and contextual interviews are at the heart of what we do. It’s only by objectively watching people use things that we can really get a full, clear sense of what’s going to work and why.
Card sorting is a simple, fast, and user-focused design exercise that helps organize and structure data. With proper facilitation, card sorting reduces the guesswork typically involved in activities like information architecture design.
Ready to work with us?
Contact us with questions or to get started on your UX project. You’ll hear back from Jonathan within a day.