About

Our Story

ResIM launched full-time in 2006. By 2008 we were leading large web redesign projects for complex, multi-audience organizations. These engagements sharpened our research skills and contributed to our evolution as a UX research, design, and consulting team.

ResIm at Work
Wireframe usability testing video from 2008.

In those early days we succeeded by talking to customers while working with them to refine prototypes and interfaces. Today, we’re a specialized group charged with helping our clients learn about and design for their customers. Our website and web/mobile application UX work includes projects for Fortune 500s like 3M, early stage start-ups, and large public institutions.

Design projects can be tough, tangled, and complex. We provide the leadership, guidance, and support necessary to make the absolute best of your current project and the road ahead.

Brian Frank
Research
Brian
Frank
Diana Caballero
Design
Diana
Caballero
Justine Lileikis
Development
Justine
Lileikis
Marilia Brasil
Operations
Marilia
Brasil
Chantel Wong
Project Management
Chantel
Wong
Jonathan Kochis
President
Jonathan
Kochis

Understanding Success

Being a small team allows us to work on fewer projects while digging deeper with our clients and their customers. However small, our size doesn’t prevent us from measuring our success according to a defined set of KPIs.

Happyface

Keeping Clients Happy

We use a number of methods to seek feedback and rely heavily on what’s measured here to determine our success.

‘It truly was a pleasure working with the ResIM team. They took our vision and brought it to life and we couldn’t be happier with the finished product. We recommend them without hesitation.’
- Alexander F, start-up client.


Involving Everyone in UX

Involving Everyone in UX

There’s a big difference between being a UX organization and being an organization with a few designers and researchers. Everyone on our team, including operations and project management, gets user exposure every month. Team members also take part in cross-training and skills-sharing activities with other employees.

Community

Contributing to the UX Community

We believe in the value of user experience and design and take responsibility for giving our community the opportunity to learn and grow as we do.

Our contribution is measured and includes free events like UX Talks, sharing UX tips and advice, and writing frequently about user experience.


Diana Caballero at UX Talks 002 - November 2016
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Diana Caballero at UX Talks 002 - November 2016
Jonathan Kochis at UX Talks 002 - November 2016
Watch Video
Jonathan Kochis at UX Talks 002 - November 2016
Jonathan Kochis at UX Talks 001 - April 2016
Watch Video
Jonathan Kochis at UX Talks 001 - April 2016
Brian Frank at UX Talks 001 - April 2016
Watch Video
Brian Frank at UX Talks 001 - April 2016


UX Writing

Usability Showdown
Canadian Tire vs MEC
Blog
Why are some doors so difficult?
Ready to work with us?

Contact us with questions or to get started on your UX project. You’ll hear back from Jonathan within a day.

Jonathan Kochis
Jonathan Kochis

jonathan@res.im
(519) 936-6674