For mission critical digital products

We use UX research and product design to help clients like 3M Canada discover and capitalize on new ideas.

Jonathan Kochis and Justine Lileikis review an empathy map created with an enterprise client.

UX research

A UX research kick-off session for an education client.

UX research helps deliver valuable, user-centred products faster than guess-based work.

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Usability testing

Brian Frank conducting a moderated usability test.

Usability testing uncovers costly problems and improvement opportunities on live products and early prototypes.

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Digital product design

Screens from a mobile health product we designed.

Well designed websites, apps, and software have lower development costs, faster adoption, and higher user satisfaction.

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“The team is small, super flexible, and always willing to work in ways that best suit the needs of the business.”
- Alison Fantillo, Manager, Corporate Marketing (former), StarTech.com

Quality over quantity

Our team is small, responsive, and easy to align around your users and the goals of your organization.

Here’s what we’re currently working on:

  • Generative UX research and design strategy for a healthcare consulting company.
  • Visual and product design for Envoy.
  • Ongoing UX research and design support with StarTech.com.
  • Generative and evaluative UX research for the City of London.
  • Usability interviews and design strategy for a B2B distributor.
Jonathan Kochis
Research and Design
Jonathan Kochis
Kathleen Oliver
Research
Kathleen Oliver
Diana Caballero
Design
Diana Caballero
Chantel Wong
Project Management
Chantel Wong
Why you should engage stakeholders in the research process

Hearing, understanding, and internalizing are not one and the same when it comes to UX research insights and best practices. Engage stakeholders in the research process to get the buy-in you need.

Kathleen Oliver Profile
Kathleen Oliver
March 17, 2020
A natural commitment

We're supporting the conservation of our natural world through financial donations, volunteering, and creating awareness.

How and why to test your usability interviews

You may be tempted to jump right to the fun bit—the interviews with live participants— but your patience and diligence will be rewarded if you take a little extra time...

Eliminate guessing, not clicks

Even though the 3-click rule is an unsupported, arbitrary guideline, it’s not something to simply brush off as inaccurate.

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